Black Plum Studio (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. We are bound by the Privacy Act 1988 (Cth) and handle all information in accordance with Australian privacy law.

By visiting our website or engaging with us, you agree to this Privacy Policy.

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What We Collect

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We collect personal information directly from you when you interact with us — for example, when you place an order, subscribe to our mailing list, or contact us.

This may include your:

• Name and contact details (email, phone, address)

• Delivery and billing information

• Transaction history and order details

• Communication preferences

We may also use technology to understand how you use our website, helping us improve your experience.

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How We Use Your Information

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We only use your personal information for the purpose it was collected, including to:

• Process and deliver your orders

• Respond to enquiries and provide customer support

• Maintain customer records

• Send relevant updates, offers, and event news (only if you’ve opted in)

We do not sell or share your personal information with third parties, except as required by law or when necessary to provide our services (e.g. trusted delivery or payment partners).

 

Marketing

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We may send you updates or special offers if you’ve subscribed to our mailing list. You can unsubscribe at any time via the link in our emails or by contacting us directly.

 

Security

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We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
We do not store credit card details, and any information no longer needed is securely deleted or de-identified.

 

Access & Updates

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You can request access to or correction of your personal information at any time by contacting us. We’ll take reasonable steps to ensure your details are accurate and up to date.

Contact Us

If you have any questions or concerns about how your information is handled, please get in touch.